We're committed to ensuring a hassle-free dispute resolution process for our valued customers. We kindly request that you return within 30 days of delivery to expedite this. 

Please share photos or videos showcasing any damaged items to substantiate your claim. In cases where photos alone may not provide a clear view of the damage, consider uploading a brief video for a more comprehensive assessment. Kindly allow items to be returned within 30 days of delivery. 

Moreover, to help us better understand the nature of your complaint, we request a screenshot of any relevant emails or dispute notifications you've received, containing key details like the sender's name, date, and content. Your transparency empowers us to offer a swift and fair resolution.

Orders not Received  

JL brand places utmost importance on customer satisfaction, and we adhere to a transparent refund policy. In cases where tracking information indicates that the order has been successfully delivered, we regret to inform you that we cannot process refunds or resend the order.

However, we understand that unforeseen circumstances may lead to non-delivery. In such instances, a non-delivery certificate from the local post office, bearing an official seal, is required to initiate further investigation.

Tracking Information Alerts:

If the tracking information shows an alert, please consider the following reasons:

1. Incorrect or insufficient address.
2. No such number.
3. Unknown recipient.
4. Refused delivery.
5. Failure to pick up in a timely manner.
6. Absence of a safe delivery location.
7. Customs clearance issues.
8. Other reasons as specified.

Products Damaged:

At JL brand, we stand behind the quality of our products. In cases of severe damage to packages upon arrival, we offer a full refund or replacement. For packages with partial damage (excluding minor issues like thread imperfections, slight wrinkles, or small scratches), we extend the option of a partial refund or replacement.

Please note: 

• Fragile products are best suited for a refund.
• JL brand is unable to offer refunds or after-sale services for damaged packing boxes due to the challenges of long-distance international shipping.
• For regular electronic products, your clients should report any complaints or open disputes within 30 days of package delivery.

Incorrect or Missing Products:

JL brand employs a rigorous quality control process to ensure product accuracy. In cases of incorrect or missing products, we handle them as follows:

• For incorrect products,JL brand provides a full refund or replacement.
• Products with color or size discrepancies that do not affect product functionality can be refunded or resent upon submission of a screenshot of your client's complaint, including their name, content, and date.
• In situations involving missing parts that do not impact product function,JL brand may offer a partial refund or resend the missing component. When missing parts affect product functionality,JL brand will promptly resend the product.
• For accessories, JL brand will efficiently resend the required accessories.

 Our commitment is to address your concerns promptly and professionally. Your satisfaction is our priority.

Cancellation Policy: 

At JL brand, we believe in flexibility and customer satisfaction. Our order cancellation policy is here to ensure a smooth experience:

• Cancel anytime before warehouse processing for a full refund.
• Payment means customization, making cancellations impossible.
• Unique products, exclusively for you; no cancellations after payment.
• Customized preparations mean no post-payment cancellations.

 We are dedicated to accommodating your needs while ensuring a seamless shopping journey. Your understanding is valued, and we're committed to serving you effectively.